Staffing: We have a kennel technician present after hours at all times (including holidays). 

Vet Information: Please don't forget your shot records! This information needs to be updated once a year. Check our Requirements page to verify you pet has all the required shots.

Leash & Collar:  Please make sure when you arrive at Oceanside Pet Hotel, you bring you're pet in on a leash. We take off all collars for boarding and return your leash when you drop off your pet.

Boarding Restrictions 

Oceanside does not accept pets for boarding over the age of nine (9) years, nor any pet with a major medical problem.  Pets who have had major surgery within the previous three weeks - i.e. spay procedure, abdominal procedures, are also not accepted for boarding.

Toys And Bedding
You are welcome to bring one toy or blanket in for your pet with the understanding that there may be the possibility that it may not come back in the same condition. It can be destroyed or disposed of when you return. Also, please understand that your dog will behave in a different way when he is away from home, so he might tear or completely destroy his bedding or toys. Furthermore, during the morning we are on a very tight schedule to clean the kennel and to exercise all the dogs and cats, so it is difficult to find toys or bones which the dog has buried in his bedding. We don't accept beds because they are difficult to keep clean.

Please make sure that you put either your last name or your pet's name on the toy or blanket you bring.  

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Food
We take care of the feeding and the type of food we feed is dry mixed with warm H2O.

Most dogs do not have any problem eating, but if your dog is on a special diet or is a finicky eater, you are welcome to bring in your own brand of food. People often ask us if they get a discount if they bring in their own food, but actually it is more time consuming to feed special diets than it is to feed our own food. There are some kennels that will charge extra to feed special diets; in our case we will do it for free. If you want your dog to be fed twice a day, just let the front office clerk know and we will take care of it.

Treats and rawhides are welcome. It is your own responsibility to make sure that all the articles which you bring in have your last name or your pet's name on them.  

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Medication
If your dog is on medication you need to bring in written instructions on how it should be given, how often and what it is for. We do require that all medications be the exact amount / number of pills to be administered during that boarding stay.  Please do not bring large bottles of pills - just the number needed.

We cannot give injections of any kind. We can give medication one to three times a day. We charge per medication for each time administered. Please let the front office know if you brought enough medication for your pet's complete stay.

Even though we are not a veterinary hospital, our pet care technicians are trained in the art of administering medication in the form of spray, ointment, powder, drops, or pills.

Just let our front office staff know about their administration schedule and everything will be taken care of.  
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Bathing Policy
In order for us to provide better service we ask for your cooperation. Due to our busy schedule, it is impossible for us to accept walk-ins. We ask that you call in advance and make an appointment.      

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Visiting Your Pet While Boarding
Visiting hours are from 10:00 am to 4:00 pm Monday through Friday and 10:00 am to 2:00 pm on Saturday.

You may take your dog to the park or the beach for the day, but the pet must be back before 4 PM in order for him to cool down before he eats.

Visiting hours for cats are 10:00 am to 4:00 pm Monday through Friday and 10:00 am to 2:00 pm on Saturday.

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Touring Our Facility

• Kennel tours are held from 11:30am - 2:00pm Monday through Saturday.
   

• All tours are cancelled a week before, during and after all major holidays.
   

• Please ask all questions in the office before or after the tour because the tours are kept short so the pets do not get upset.
   

• Please watch all children during the tour and please do not pet or tease the pets.
   

• Tours must be kept to two or less people for each tour. We recommend that you tour the kennel before you bring your pet to board.
   

• Please do not bring your pet along when you come for the tour.
   

• We also ask that you say good-bye to your dog in the office, because visiting him in the kennel will make it more difficult for him to adjust.

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