Requirements & Policies

RESERVATION POLICY FOR 2011

In the New Year, 2011, we will now be requiring a reservation deposit equivalent to one night of boarding.This deposit will be applied to your stay and will be refundable if you cancel within 48 hours of your scheduled appointment. After the 48 hour period has lapsed, the deposit will be non-refundable. This deposit will help to eliminate "no shows" and aid in controlling staffing cost, hereby helping us to keep overall cost down, for you the client. We appreciate your cooperation with this new policy and we look forward to serving you and your pets in 2011. During Thanksgiving, Christmas and New Years a $70.00 deposit per pet will be required to secure your reservation. This deposit is refundable if you cancel your reservation 10 days prior to the Holiday.

CANCEL RESERVATION BY : November 13 for Thanksgiving. December 14 for Christmas. December 21 for New Years                                            

Vaccination Information
We must verify your vaccinations before the day you check in.

This information needs to be updated once a year. All vaccinations need to be verified by documentation from your veterinarian. For your convenience, we recommend you have your vet fax the records directly to us.

Absolutely no pets will be admitted without vaccine verification.

Note: it is your responsibility as the owner of your pet to keep your vaccination records up to date with us.

Canine Vaccinations

• DHLPP
• Rabies (Every 3 Years)
• Bordetella*

* Bordetella - We strongly suggest that vaccination be every six months, or within the last month before checking in for our once-a-year guests.

CANINE COUGH - Description/Disclaimer/Policy

Canine Cough is a disease which can be contracted in many  locations, dog parks, veterinary hospital, shelters or simply walking your dog down the street. This infection is similar to the human cold. Whom do you hold responsible if you or your child is infected with a cold? Do you blame the resort you lodged at while on vacation, or the daycare center or the school you child attends? NO. You simply accepted the fact that we are living beings who can and will get sick with colds or other diseases. Do you demand that the childcare or resort pay for your doctor's visit and medications? NO. Because you are realistic and undestand that it is impossible for anybody to prevent airborne diseases. Due to the lack of knowledge some dog owners do not  understand that a dog  can be infected with a cold . Canine cough is a common disease that cannot be prevented by fully vacinating the dog. If your dog's immune system is weak the possibility of contracting this disease will increase. Unfortunately, there is no proven method of  determining  your dog's immune response  against this disease. There is also the possibility that your dog has been previously infected without your knowledge and at the time of checking in to the boarding facility your dog does not display any symtoms. If  your canine's immune system fails to protect him from this disease and he becomes ill , it will risk the well being of other dogs in our care. Oceanside Pet Hotel /Fon Jon Pet Care Center will take the following steps if we notice any systems:

1. Remove pet from group play or individual play time.

2. Call owner or emergency contact.

3. Transport dog to veterinarian.

4. Administer medication prescribed by the Veterinarian.

5. Keep dog calm and comfortable.

DOG OWNER WILL BE RESPONSIBLE FOR PAYMENT OF ALL THE CHARGES ASSOCIATED WITH THE TREATMENT AND CARE OF CANINE COUGH. WHICH INCLUDES, BUT NOT LIMITED TO:

1. Transportation to Veterinarian Hospital office - $10.00

2. Veterinarian Services.

3 Medication.

4. Administration of medicaton .

Feline Vaccinations

• FVRCP
• Rabies (Every 3 Years)
• Feline Leukemia

Checking-In

• ALL NEW GUEST MUST BE CHECKED IN BY 5:00 p.m. Monday - Friday. Saturday and Sunday by 3:30.  
• You can check in anytime during our business hours. You can check in on Sundays by Appointment Only.
• We ask that you say goodbye to your pet in the office. Please keep it brief as longer goodbyes are harder on your pet.
• All pets must be on leash at all times.
• If someone else drops off your pet: If you have made arrangements for someone else to drop off your pet for boarding please let our Staff know so we can set up the details of your pets stay, with you, over the phone.
• Emergency Contact Number: Every attempt will be made to provide the care necessary for your pet should an emergency occur. It is important that you leave a phone number where you can be reached or an emergency contact person so that communication between you and the veterinarian can take place in a timely manner.

Checking-Out

• You may check your pet out at any time during business hours but after our scheduled check out time an additional half-day charge will be incurred.
• Monday — Saturday check out time is 12:00pm; Sunday check out time is 2:00pm
• You must prepay for Sunday pick up

Medications

If your dog is on medication you need to bring in written instructions on how it should be given, how often and what it is for. We cannot give injections of any kind. We can give medication one to three times a day. We charge $2.00 per medication for each time administered. Please only bring the doses necessary for your pet's complete stay.

Age Restrictions

We do not accept new guests for lodging over the age of eleven (11) years, nor can we accept any pet with a major medical problem. Pets who have had major surgery within the previous three weeks (i.e. spay procedure, abdominal procedures, etc) will not be accepted for lodging.

Toys and Bedding

We do not accept personal bedding and/or toys. Please read the following note to find out why:

A note from the management:
In order to prevent a price increase and make it more comfortable for our four-legged guests, we have decided to supply bedding for all our guests at no extra charge. We do not have a washer and dryer, therefore, the washing and drying of the special bedding that the pet owner brings from home is a labor intensive task and the handling of these items is very time-consuming. Furthermore, while the bedding is being washed and dried, your pet is without a bed for a few days. If we supply the bedding for your pets they will always have a clean and comfortable bed to relax on and enjoy their lodging experience.

For the last 20 years, we have had the privilege of observing pet behavior with their household toys when they are in a lodging environment. We have discovered that most if not all of the dogs, and most of the cats too, ignore the toys from home while lodging. Lodging with us is an activity-rich environment. Your pet is so preoccupied with the activities around him that he ignores his toys. These are toys that your pet loves to play with at home, but at home he is not surrounded by interesting sounds, smells and stimulating activities.

Lastly, bringing your pet’s toys from home to our lodging facility is akin to bringing your 5-year-old child’s toys with him when visiting Disneyland.

Thank You,
Management

Food

• Your Food — We will accept your own brand of pet food brought from home as long as each meal is bagged separately; please include any treats for the day in the same package. This simple procedure allows us to offer this service at no charge. 
• Our Food — We serve a dry mixed with warm H2O food. Most dogs do not have any problem eating, but if your dog is on a special diet or is a finicky eater, you are welcome to bring in your own brand of food. There are some places that will charge extra to feed special diets; in our case we will do it for free. If you want your dog to be fed twice a day, just let the front office clerk know and we will take care of it.
• Treats and Rawhides — It is your own responsibility to make sure that all the articles which you bring in have your last name or your pet's name on them.